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  • NUS Service Commitment

    王中王 心水 高手 论坛 www.hu372.com In ensuring that our students receive a high quality educational experience that enables them to reach their full potential, NUS recognises that an efficient and effective administrative service is needed. We are thus committed to delivering our core services at our main service points at the following service levels:

    Admissions

    Attend to 90% of walk-in customers within 10 minutes of arrival during peak period from January to July

    Billing of Course Fee

    Send Notice of Payment email at least 2 weeks before scheduled deadline for fee payment

    Emails to NUS

    Respond to 90% of emails within 3 working days
    (Generic email accounts for public enquiries and feedback only)

     

    Feedback to NUS

    Resolve simple, clear-cut feedback within 3 to 5 working days;

    For complex feedback, an interim reply or update will be provided within 3 weeks

    Phone calls to NUS

    Answer 80% of calls within 30 seconds
    (Public Hotlines only)

    Student Services

    Student Service Centre
    Respond to 94% of emails within 3 working days

    Attend to 93% of walk-in customers within 8 minutes of waiting time

    Academic Administration

    Collection of Degree Scroll

    Degree scrolls not collected during the commencement ceremonies are available for collection at Registrar’s Office from 2pm on the working day immediately after the last day of the ceremonies

    General Enquiry

    Reply to email within 3 working days. An additional 1 working day is required for the following busy periods:

    • 2 weeks before the start of, and during each registration exercise
    • 2 weeks before the start of, and during Commencement

     

    Processing of Online Transcript Requests

    Within 4 working days for non-graduating programmes;

    Within 5 working days for graduate degrees and

    Within 7 working days for undergraduate degrees

    An additional 2 working days is required for the following busy periods:

    • 2 weeks before start of each examination and during examinations
    • 2 weeks before start of Commencement and during Commencement

    Processing time excludes delivery time by post.

    Non-Academic Services

    Dining Services

    All stall operators and helpers are to attend WDA Food Hygiene Course

    Health Services

    Process Medical Report within 7 working days subject to completion of medical tests and satisfactory tests results

    Process students insurance claim within 5 working days, with reimbursement within 6 weeks upon receipt of all required documents and information

    Internal Shuttle Bus Services

    At least 95% of bus trips are on schedule

    80% of buses will arrive in 10-minute frequency during peak period;

    85% of buses will arrive in 20-minute frequency during non-peak period

     

    Security Services

    Security resources will arrive at the scene within 12 minutes of activation at least 90% of the time

    Study and Learning Support

    IT Support

    IT Care Service Desk
    Answer 90% of calls within 25 seconds
    Respond to 90% of emails within 8 business hours

    Integrated Virtual Learning Environment (IVLE)
    Ensure 24/7 availability with an uptime of 99.9%

    Webcast Services and eLearning
    Maintain an uptime of 99.9% for systems providing Webcast Services and for eLearning Week

    Library

    Keep to the library opening hours published on the portal

    Provide access to the library portal and Library Integrated Catalogue (LINC) 99% of the time

    Provide access to subscribed e-resources 99% of the time

    Answer service telephone lines within 30 seconds 95% of the time

    Attend to in-person queries within 3 minutes 95% of the time

    Resolve simple and clear-cut queries and feedback within 1 to 3 days ; reply and close complex queries and feedback within 5 to 7 days

    Make available all books returned at the Loans Desk within 30 minutes 95% of the time

  • 纳达尔第11次夺得法网男单冠军 2019-09-10
  • 我们俄罗斯人是如何看待西方普世价值的 2019-09-10
  • 挑剔出了名的莱佛士新酒店选址波兰 只为了致敬艺术复兴? 2019-08-29
  • 连续5个月空气质量优良率达100% "南宁蓝"名副其实 2019-08-29
  • 苹果 iPhone 7(全网通)【报价 图片 参数 评测】 2019-08-27
  • 问题茶叶半年16次上黑榜 2019-08-27
  • 小长假前两天,广州哪些文化场馆最火爆? 2019-08-26
  • 海上洄游时 北海狗 连续两周深睡眠 2019-08-26
  • 合工大今年计划招8200人 合肥学院整体列入一本招生 2019-08-23
  • 纪念《共产党宣言》发表170周年 2019-08-23
  • 吊顶真的过时了?这几种流行做法赶紧收藏! 2019-08-21
  • 特金会:无非就是“一大”和“一多”!—吴建勋的博客—强国博客—人民网 2019-08-05
  • 新时代的政治宣言和行动纲领 2019-07-20
  • 1949年刚刚进入北平的人民日报校对科夜班工作场面 2019-07-17
  • 剪纸大师上合青岛峰会新闻中心亮手艺送祝福 2019-07-17
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